Thank you for attending our webinar: “Introducing Simplanova Chatbot for BC Customer Support”.
This webinar demonstrates the main Q&A, issue logging, and knowledge base building features of Simplanova’s Teams bot. You will find a provisioned example in this recording.
Sign-up for a BC Customer Support Chatbot trial.
Using our Teams chatbot, you will be able to:
- Save time on repetitive customer questions;
- Log customer requests and questions via chatbot;
- Get insights into where your customers struggle most – what training and documentation they need;
- Add your solution or customization FAQs to the bot for full knowledgebase in one place;
- Train chatbot from inside MS Teams;
- Enhance your customer support experience.
If you have any unanswered questions, please contact us at [email protected].
Webinar Speaker
Petras Butėnas
The webinar was presented by Petras Butėnas. Petras has spent his last 9 years in the Dynamics ecosystem, working with his team to find better solutions for Dynamics Partners automate the upgrade of the Dynamics NAV solutions. Over the years, Simplanova has provided many automation solutions to make upgrades more efficient.
Please find all questions and answers below
Q: What about the cost? For partner? For end-users?
A: The pricing model will charge your end-users on a per user per month basis. You will be responsible for setting prices and your own margins for your customers, and we will bill you.
Q: Would it handle only BC Q&A functionality, or could it be utilized for any version of the BC/NAV or for other purposes/systems?
A: We support and update the latest Business Central version knowledgebase. However, you can add your own knowledge base covering any BC/NAV version or any other system.
Q: In the knowledge base it includes, does Simplanova expand on the functional improvements that Microsoft includes in each major release?
A: Yes, we update the Master knowledge base regularly.
Simplanova Chatbot for BC Customer Support Trial
You are welcome to try the new Simplanova Chatbot for BC Customer Support – a solution for saving Business Central Reseller time for functional support time. Apply for the Simplanova Chatbot trial by filling out the online form below.
