Our Website Privacy Policy

Learn what information Simplanova collects and processes about our website visitors.

MB “Simplanova” (hereinafter – Simplanova) respects individual privacy and is committed to protect and maintain the privacy of personal information collected through Simplanova website. This Web Privacy Policy describes how and why Simplanova processes personal information about you when you visit Simplanova’s website or use the services provided by such website.

Simplanova collect your personal information via:

– forms on website, where you fill in your personal data;

– System on website where you subscribe for getting newsletter;

– JIRA Service Desk system;

– Support system.

What information we collect?

Simplanova collects and processes the following information about you:

– information that you voluntarily provide by filling out and submitting online questionnaires concerning feedback on the website, requesting information on products or services, or seeking employment. The information you give us may include:

1) your name;

2) address;

3) email address;

4) phone number;

5) company name.

– We collect information automatically about your visits of Simplanova’s website.

Use of personal information

We process personal information collected via the Simplanova website for the purposes of:

– Providing of marketing services and for sales;

– Dealing with your enquiries and requests;

– Recruitment;

– Providing you with information about our products and services;

– Developing and testing services;

– Administration of Simplanova’s website and run internal operations, including troubleshooting, data analysis and testing; identify problems with our servers;


We may also obtain information about your general visits on our website through the use of Cookies or other tracking technologies which enable us to make certain parts of the website easier to use and to improve the functionality of website. Please see our Cookie policy for more information. When you enter the website, we may also collect information, where available, about your computer such as your IP address, operating system and browser type for system administration purposes.

This information is statistical data about our users’ browsing patterns and is used to understand how the website is being used.

Legal basis

Your information may be collected and processed on the following legal bases:

– it is necessary for pursuing our legitimate interests, considering these interests are not overridden by your fundamental rights and freedoms, e.g. we use your information to administer, improve and secure our website;

– it is necessary for performing the contract we have with you;

– you consented to this, e.g. if you have given your prior express consent thereto we may use your email address for sending you our newsletter.

Sharing of personal information

We generally do not share personal information collected via the Simplanova’s website with third parties. However, personal information may be shared with third parties where one of the following circumstances applies:

  • you have consented to us doing so;
  • we are under a legal, regulatory or professional obligation to disclose your personal information, or to protect the rights, property, or safety of our company, our clients or others;
  • our company is merged or acquired by a third party, in which case your personal information may form part of the transferred or merged assets;
  • to provide anonymous statistical information about users of the website and related usage information to reputable third parties;
  • we are using a third party service provider to provide services that involve data processing.

When disclosing your personal information to third parties that will process your personal information on our behalf, we will obtain assurances from these third parties that they will safeguard personal information consistently with this Web privacy policy.

Where we have knowledge that such third party is using or disclosing personal information in a manner contrary to this Policy, we will take reasonable steps to prevent or stop the use or disclosure. Simplanova holds these third parties accountable for maintaining the trust you place in the company through the use of documents such as Non-Disclosure Agreements.

Links to third party websites

This Web privacy policy applies only to data collected by Simplanova through our website. Our website may contain links to third party websites, that are not owned or administered by Simplanova, including options to share content you have read on third party websites. Please be aware that Simplanova does not control and, consequently, is not responsible for the privacy practices of such other third party websites. If you follow a link to any third party website, please be aware that these websites have their own privacy policies and that we do not accept any responsibility or liability for their handling of your personal information so we encourage you to read the privacy policies of every third party website you visit since their privacy practices may differ from ours.

How long we store your personal information?

We will keep your personal information for as long as we need it for the purposes set out above. This period will vary depending on the nature of your interactions with us. Where we no longer have a need to keep your information, we will delete or anonymise it.  Please note that where you unsubscribe or opt out from a marketing communication, we need to keep a record of your email address to ensure we do not send you marketing emails in the future.


We maintain reasonable safeguards to protect against unauthorized disclosure, misuse, alteration, or destruction of the personal information you provide to us through our website. We protect data in many ways. Physical security is designed to prevent unauthorized access to database equipment and hard copies containing our confidential information, including your personal information. Electronic security measures continuously monitor access to our servers and provide protection from hacking or other unauthorized access from remote locations. This protection includes the use of firewalls, restricted access and encryption technology.

Please note, however, that perfect security does not exist on the Internet. Therefore, while we endeavor to protect your personal information, when data is transferred over the Internet it may potentially be accessed and used by unauthorized parties.

Your rights

You have certain rights in relation to your personal information, including the right to object to, restrict and/or withdraw your consent to the processing of your personal information, the right to access or erase your personal information, and the ability to receive a readable copy of your personal information.
However, note that these rights are not absolute and even if you exercise these rights we may need to retain certain information, for example for legal or administrative purposes.
If you would like to exercise any of the rights set out above, please send an email to [email protected] and include a copy of your identity card to help us prevent unauthorised individuals from accessing, changing or deleting your information. We will respond to your request as soon as practically possible.


You may also have the right contact the relevant data protection authority if you think we have processed your personal information in a manner which is unlawful or breaches your rights. If you have such concerns, we request that you initially contact us at the email address above so that we can investigate, and hopefully resolve, your concerns.

Agreement with Collection and Use of Information

By using our website, you acknowledge that you have read the terms of this Web privacy policy and that you agree with the collection and the use of your personal information set out above.
From time to time we may update this Web privacy policy. When we do so, we will publish the changes on our website. If you do not agree to these changes, please do not continue to use our website.

Contact Details

You can send your inquiries or any other questions or concerns by email to [email protected] or by post to our office address given below. We will investigate and attempt to resolve any questions, complaints or disputes regarding use and disclosure of personal information in accordance with the principles contained in this Web privacy policy.


MB “Simplanova”

Company code: 303028709

Address: Verkių g. 34B, LT-08221 Vilnius